Skip to main content
  • Textbook
  • © 2003

Marketing: A Complete Guide

  • Written by two of the biggest names in marketing today
    Accessible and straightforward writing style using a minimum of references and gimmicky pedagogy
    Concisely presented but offering a broad coverage of key marketing topics
    Reflects the current emphasis on relationship marketing and delivering value
    Established record of sales of previous edition

This is a preview of subscription content, log in via an institution to check for access.

Table of contents (23 chapters)

  1. Front Matter

    Pages i-xxv
  2. Defining markets/segments and customer value

    1. Front Matter

      Pages 1-1
    2. Consumer buyer behaviour

      • Malcolm McDonald, Martin Christopher, Margrit Bass
      Pages 3-21
    3. Organizational buyer behaviour

      • Malcolm McDonald, Martin Christopher, Margrit Bass
      Pages 22-40
    4. Market segmentation

      • Malcolm McDonald, Martin Christopher, Margrit Bass
      Pages 41-65
    5. Marketing research

      • Malcolm McDonald, Martin Christopher, Margrit Bass
      Pages 66-88
    6. Competitive analysis

      • Malcolm McDonald, Martin Christopher, Margrit Bass
      Pages 89-103
  3. Creating the value proposition

    1. Front Matter

      Pages 105-105
    2. Marketing planning

      • Malcolm McDonald, Martin Christopher, Margrit Bass
      Pages 107-131
    3. Defining marketing objectives and strategies

      • Malcolm McDonald, Martin Christopher, Margrit Bass
      Pages 132-156
    4. Product strategy

      • Malcolm McDonald, Martin Christopher, Margrit Bass
      Pages 157-192
    5. Brands

      • Malcolm McDonald, Martin Christopher, Margrit Bass
      Pages 193-214
    6. Pricing strategy

      • Malcolm McDonald, Martin Christopher, Margrit Bass
      Pages 215-234
    7. Communication strategy

      • Malcolm McDonald, Martin Christopher, Margrit Bass
      Pages 235-266
    8. Key account strategy

      • Malcolm McDonald, Martin Christopher, Margrit Bass
      Pages 267-286
  4. Delivering value

    1. Front Matter

      Pages 287-287
    2. Managing marketing relationships

      • Malcolm McDonald, Martin Christopher, Margrit Bass
      Pages 289-314
    3. Customer retention strategy

      • Malcolm McDonald, Martin Christopher, Margrit Bass
      Pages 315-349
    4. Sales force strategy

      • Malcolm McDonald, Martin Christopher, Margrit Bass
      Pages 350-378
    5. Channel strategy

      • Malcolm McDonald, Martin Christopher, Margrit Bass
      Pages 379-408

About this book

Assuming no prior marketing knowledge, Marketing: A Complete Guide provides a concise yet comprehensive view of marketing within the context of business and society for anyone seeking a general introduction to the topic. Drawing on their substantial teaching and research experience, Martin Christopher and Malcolm McDonald focus on the important and useful aspects of each topic to provide practical and authoritative insights into significant marketing issues.
Well-written in a pragmatic and stimulating style, the text enables readers to grasp the basics of a wide range of marketing topics including business-to-business marketing, key account management, logistics and marketing planning. A strategic marketing perspective, with an emphasis on value and the management of marketing relationships, is combined with thorough analyses of the marketing mix elements.

About the authors

MARTIN CHRISTOPHER is Professor of Marketing and Logistics at Cranfield School of Management and Deputy Director of the School with responsibility for Management Development Programmes. He is co-editor of the International Journal of Logistics Management and has numerous recent books on relationship marketing, customer service and logistics strategy. He has been a Visiting Professor at the Universities of British Columbia, New South Wales and South Florida. He is a Fellow of the Chartered Institute of Marketing and the Institute of Logistics and Transport. He has worked as a consultant for major international companies in North America, Europe, the Far East and Australasia.

MALCOLM MCDONALD is Professor of Marketing Strategy at Cranfield School of Management and is Deputy Director of the School with responsibility for e-business. He has extensive industrial experience, including a number of years as Marketing Director of Canada Dry. Over the past twenty-five yearshe has run marketing seminars in the UK, Europe, Japan, India, the Far East, Australasia, South America, South Africa, Brazil, China and the USA. He has written thirty three books and published numerous papers. He is a Fellow of the Chartered Institute of Marketing.

Bibliographic Information

  • Book Title: Marketing: A Complete Guide

  • Authors: Malcolm McDonald, Martin Christopher, Margrit Bass

  • DOI: https://doi.org/10.1007/978-1-4039-3741-4

  • Publisher: Red Globe Press London

  • eBook Packages: Business and Economics, Business and Management (R0)

  • Copyright Information: The Editor(s) (if applicable) and The Author(s) 2003

  • Edition Number: 1

  • Number of Pages: 584

  • Additional Information: Previously published under the imprint Palgrave

  • Topics: Marketing