Advanced Outsourcing Practice

1. Front Matter

   Pages i-xxxiii

   PDF

2. Robust Practices from Two Decades of ITO and BPO Research

   • Mary C. Lacity, Leslie P. Willcocks, Stan Solomon

   Pages 1-24

3. What Providers Say about Establishing the Outsourcing Arrangement

   • Mary C. Lacity, Leslie P. Willcocks

   Pages 25-46

4. What Providers Say about Managing Outsourced Services

   • Leslie P. Willcocks, Mary C. Lacity

   Pages 47-68

5. Creating Shared Services in the Private and Public Sectors

   • Mary C. Lacity

   Pages 69-96

6. The Changing Role of Client Project Management

   • Mary C. Lacity, Joseph Rottman

   Pages 97-120

7. Best-of-Breed versus Bundled Services

   • Leslie P. Willcocks, Ilan Oshri, John Hindle

   Pages 121-142

8. Rural Sourcing and Impact Sourcing

   • Mary C. Lacity, Joseph Rottman

   Pages 143-168

9. Shifting to Cloud Services: Current Challenges and Future Opportunities

   • Leslie P. Willcocks, Will Venters, Edgar Whitley, John Hindle

   Pages 169-196

10. Back Matter

    Pages 197-251

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A rich database of over 2,200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book has unparalleled insight into the robust practices that have been proven effective time and again.

• management
• project management
• service

Mary C. Lacity is a Professor of Information Systems and an International Business Fellow at the University of Missouri-St. Louis. She is also Co-Chair of the IAOP Midwest Chapter, Industry Advisor for the Outsourcing Angels and Everest Research Institute, Associate Researcher at The Outsourcing Unit, London School of Economics, Senior Editor of the Journal of Information Technology, Co-editor of the Palgrave Series: Work, Technology, and Globalization

• University of Missouri, St. Louis, USA

  Mary C. Lacity

• London School of Economics and Political Science, London, UK

  Leslie P. Willcocks

KEVIN CAMPBELL Group Chief Executive of Accenture's Technology growth platform JOHN HINDLE Senior Manager in Global Marketing for Accenture HR Services ILAN OSHRI is Associate Professor of Strategy and Technology Management at Rotterdam School of Management Erasmus, the Netherlands JOSEPH ROTTMAN Director of the International Business Institute, an Associate Professor of Information Systems and a Research Fellow in the Center for International Studies at the University of Missouri St. Louis, USA STAN SOLOMON Ph.D. student in Logistics & Supply Chain Management at the University of Missouri-St. Louis, USA WILL VENTERS Member of faculty within the Information Systems and Innovation Group, part of the Department of Management at the London School of Economics, UK EDGAR WHITLEY Reader in Information Systems in the Information Systems and Innovation Group at the London School of Economics, UK.

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