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Palgrave Macmillan

Communicating Across Cultures and Languages in the Health Care Setting

Voices of Care

  • Book
  • © 2018

Overview

Authors:
  1. Claire Penn

    1. Health Communication Research Unit, School of Human and Community Development, University of the Witwatersrand, Johannesburg, South Africa

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  2. Jennifer Watermeyer

    1. Health Communication Research Unit, School of Human and Community Development, University of the Witwatersrand, Johannesburg, South Africa

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    You can also search for this author in PubMed   Google Scholar

  • Provides new insights into complex issues and barriers relating to healthcare
  • Marks two decades of research into communication and healthcare
  • Emphasises a move into a more culturally embedded model of healthcare using South Africa as a testing ground

Part of the book series: Communicating in Professions and Organizations (PSPOD)

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Table of contents (8 chapters)

  1. Front Matter

    Pages i-xvi
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  2. Background and Central Constructs

    1. Front Matter

      Pages 1-1
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    2. Prologue

      • Claire Penn, Jennifer Watermeyer
      Pages 3-23

    3. The Context of Health Communication: Global, Local and Theoretical

      • Claire Penn, Jennifer Watermeyer
      Pages 25-57

  3. Research Methods and Challenges

    1. Front Matter

      Pages 59-59
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    2. Methodological Issues: Approaches, Pitfalls and Solutions

      • Claire Penn, Jennifer Watermeyer
      Pages 61-116

  4. The Evidence

    1. Front Matter

      Pages 117-117
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    2. Islands of Good Practice

      • Claire Penn, Jennifer Watermeyer
      Pages 119-170

    3. Language Diversity in the Clinic: Promoting and Exploring Cultural Brokerage

      • Claire Penn, Jennifer Watermeyer
      Pages 171-205

    4. Verbal and Non-Verbal Dimensions of the Intercultural Health Setting

      • Claire Penn, Jennifer Watermeyer
      Pages 207-261

  5. Implementation

    1. Front Matter

      Pages 263-263
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    2. Putting It All into Practice: Some Examples and Advice

      • Claire Penn, Jennifer Watermeyer
      Pages 265-311

    3. Conclusions and Implications: Paradoxes and Principles

      • Claire Penn, Jennifer Watermeyer
      Pages 313-346

  6. Back Matter

    Pages 347-368
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Keywords

About this book

This book offers a novel approach to understanding the complexities of communication in culturally and linguistically diverse health care contexts. It marks the culmination of two decades of research in South Africa, a context that has obvious application in a wider international climate given current globalization and migration trends. The authors draw from a large body of evidence based across different sites and illnesses, scrutinising both the language dynamics of intercultural health interactions and the perceptions and narratives of multiple participants. Including a range of theoretical, methodological and empirical considerations, the volume sheds light upon qualitative research methods and their application in the intercultural context. This book will be a valuable resource for health professionals, medical educators and language practitioners as well as students and scholars of discourse analysis and the medical humanities.

Authors and Affiliations

  • Health Communication Research Unit, School of Human and Community Development, University of the Witwatersrand, Johannesburg, South Africa

    Claire Penn, Jennifer Watermeyer

About the authors

Claire Penn is a professor and director of the Health Communication Research Unit at the University of the Witwatersrand, South Africa. She holds the endowed Chair of Speech Pathology and Audiology and is a leading international researcher in this field. Claire has a special interest in health communication research and ethics.

Jennifer Watermeyer is an associate professor in the Department of Speech Pathology and Audiology and Deputy Director of the Health Communication Research Unit at the University of the Witwatersrand, South Africa. Her research focuses on communication processes in multicultural healthcare contexts.


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