Surviving in General Management

1. Front Matter

   Pages i-ix

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2. Planning Health Care

   • Christine Hancock

   Pages 1-20

3. Developing a Management Structure

   • Penny Humphris

   Pages 21-35

4. Managing People

   • Averil Dongworth

   Pages 36-49

5. Making Use of Information

   • Jolyon Vickers

   Pages 50-63

6. Setting and Managing a Budget

   • William Bryans

   Pages 64-83

7. Managing Clinical Activity

   • Josephine Plant

   Pages 84-103

8. Managing the Quality of Care

   • Alison Kitson

   Pages 104-117

9. Disciplinary Action and Organisational Consequences

   • Trevor Ride

   Pages 118-128

10. Staffing Matters

    • Tom Keighley

    Pages 129-142

11. Managing Industrial Relations

    • Gordon Hemsley

    Pages 143-156

12. Capital Planning and Commissioning

    • Isobel Curry

    Pages 157-171

13. Making Changes Happen

    • Laurie McMahon, Suzanne Goodband

    Pages 172-184

14. Back Matter

    Pages 185-189

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Intended for those who are becoming first-time General Managers in the Health Service, this book is for those confronted by a much wider range of issues than previously experienced in their clinical roles. Using a case study approach, which ranges over hospital and community management issues, the book will help the reader to work through managerial crises at a practical level. '...a fine collection of authors contribute very interesting chapters...a book which is enjoyable to read.' Nursing Times '...it is one of the best books of its kind...it should be read widely...its direct relevance to clinical nurses is beyond doubt, and its price makes it a good buy.' Senior Nurse

• General Management
• management
• Manager
• service

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