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  • Textbook
  • © 1992

Retail Certificate Workbook

Authors:

  1. Graham Morris

    1. Exeter College, UK

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  2. Lesley Reveler

    1. Plymouth College of Further Education, UK

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Sections

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Table of contents (8 chapters)

  1. Front Matter

    Pages i-1
    PDF

  2. Customer Contact Skills

    • Graham Morris, Lesley Reveler
    Pages 2-19

  3. Display

    • Graham Morris, Lesley Reveler
    Pages 20-29

  4. Stock Handling

    • Graham Morris, Lesley Reveler
    Pages 30-59

  5. Housekeeping

    • Graham Morris, Lesley Reveler
    Pages 60-63

  6. Health and Safety

    • Graham Morris, Lesley Reveler
    Pages 64-71

  7. Security

    • Graham Morris, Lesley Reveler
    Pages 72-75

  8. Payments Handling

    • Graham Morris, Lesley Reveler
    Pages 76-101

  9. Office Procedures

    • Graham Morris, Lesley Reveler
    Pages 102-116

  10. Back Matter

    Pages 117-119
    PDF
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About this book

This workbook is suitable for anyone taking the Retail Certificate who is working in the industry or training to join. Covers all Foundation and most Option Units of NVQ Levels 1 and 2. Areas covered include customer contact, stock control, display, taking payments and safety, which are relevant to all sectors of the industry. The emphasis is on doing and gaining competence in a work environment. There is an accompanying photocopiable pack for tutors/trainers/supervisors, which contains guidance material and further suggestions for assignment and activity work.
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Keywords

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Authors and Affiliations

  • Exeter College, UK

    Graham Morris

  • Plymouth College of Further Education, UK

    Lesley Reveler

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Bibliographic Information

  • Book Title: Retail Certificate Workbook

  • Authors: Graham Morris, Lesley Reveler

  • DOI: https://doi.org/10.1007/978-1-349-12504-3

  • Publisher: Red Globe Press London

  • eBook Packages: Palgrave Business & Management Collection, Business and Management (R0)

  • Copyright Information: Macmillan Publishers Limited 1992

  • Edition Number: 1

  • Number of Pages: IX, 119

  • Additional Information: Previously published under the imprint Palgrave

  • Topics: Services

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