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Book cover
  • Textbook
  • © 1996

People Skills

Authors:

Editors:

  1. Neil Thompson
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    You can also search for this author in PubMed   Google Scholar

  1. Jo Campling
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Table of contents (22 chapters)

  1. Front Matter

    Pages i-xiv
    PDF

  2. Introduction

    1. Introduction

      • Neil Thompson, Jo Campling
      Pages 1-5

  3. Personal Effectiveness

    1. Front Matter

      Pages 7-7
      PDF

    2. Self-awareness

      • Neil Thompson, Jo Campling
      Pages 9-17

    3. Time management

      • Neil Thompson, Jo Campling
      Pages 18-28

    4. Stress management

      • Neil Thompson, Jo Campling
      Pages 29-37

    5. Assertiveness

      • Neil Thompson, Jo Campling
      Pages 38-47

    6. Using supervision

      • Neil Thompson, Jo Campling
      Pages 48-57

    7. Continuous professional development

      • Neil Thompson, Jo Campling
      Pages 58-66

  4. Interaction skills

    1. Front Matter

      Pages 67-67
      PDF

    2. Dealing with diversity

      • Neil Thompson, Jo Campling
      Pages 69-80

    3. Verbal communication

      • Neil Thompson, Jo Campling
      Pages 81-92

    4. Non-verbal communication

      • Neil Thompson, Jo Campling
      Pages 93-103

    5. Written communication

      • Neil Thompson, Jo Campling
      Pages 104-115

    6. Interviewing

      • Neil Thompson, Jo Campling
      Pages 116-127

    7. Handling Feelings

      • Neil Thompson, Jo Campling
      Pages 128-138

    8. Handling conflict

      • Neil Thompson, Jo Campling
      Pages 139-150

  5. Intervention skills

    1. Front Matter

      Pages 151-152
      PDF

    2. Anti-discriminatory practice

      • Neil Thompson, Jo Campling
      Pages 153-163

    3. Being systematic

      • Neil Thompson, Jo Campling
      Pages 164-174
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About this book

This important textbook presents a clear and accessible guide to the knowledge and skills necessary for effective practice in tackling human needs and problems. Parts One and Two concentrate on personal effectiveness skills and skills involved in interpersonal interactions respectively. Part Three focuses on the skills of intervention - agreeing what needs to be done and taking the necessary steps to make it happen. Stressing throughout the need for issues of equality to be integrated into all aspects of practice, this book should be essential reading for everyone working with people and their problems.
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Keywords

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About the author

Neil Thompson is a highly respected writer, teacher and adviser, with over 36 years' experience in the people professions. He has held full or honorary professorships at four UK universities, and is now a sought-after trainer, consultant and conference speaker. He runs the Avenue Professional Development Programme, an online learning community for people professionals. His website and blog are at www.neilthompson.info. A free subscription to his humansolutions newsletter is available from: http://www.humansolutions.org.uk/bulletin.
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