Achieving Quality in Community Health Care Nursing

1. Front Matter

   Pages i-xii

   PDF

2. Introduction

   • Carolyn Mason

   Pages 1-4

3. Quality and Quantity in Community Health Care Nursing

   • Carolyn Mason

   Pages 5-30

4. Consumer Feedback and Determining Satisfaction with Services

   • Brenda C. Poulton

   Pages 31-53

5. Commissioning Quality Care: The Purchaser’s Role

   • David C. Benton

   Pages 54-75

6. Provider Perspectives on Quality in Community Health Care

   • Maura Pidgeon

   Pages 76-94

7. A Practical Approach to Monitoring Quality in Community Nursing Practice

   • Hugh McKenna

   Pages 95-122

8. Community Child Health Care

   • Alison While

   Pages 123-137

9. Achieving Quality in Residential Care and Nursing Homes

   • Robert Stewart, Ian Turner

   Pages 138-159

10. Avoiding Abuse Amongst Vulnerable Groups in the Community: People with a Mental Illness

    • Ann Long

    Pages 160-181

11. Community Health Care Nursing: Its Importance in General Practice Settings

    • Kate Cernik

    Pages 182-198

12. Back Matter

    Pages 199-204

    PDF

This book illustrates the application of a variety of quality approaches to commissioning, management and practice. It provides a critical appraisal of quality models before considering quality issues relating to consumer feedback and the contracting process. There is a practical guide to using the Dynamic Quality Improvement System, as well as chapters on achieving quality in specific situations.

Whilst acknowledging the expertise of community nurses, the book challenges them to find and use the most appropriate quality approaches and tools for their specific area.

• care
• nurse
• nursing
• service

• Queen’s University of Belfast, UK

  Carolyn Mason

Carolyn Mason is Lecturer in Nursing at The Queen's University, Belfast and Health Commissioner, The Eastern Health and Social Services Board, Northern Ireland

Policies and ethics