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Palgrave Macmillan

Engaged Knowledge Management

Engagement with New Realities

  • Book
  • © 2005

Overview

Authors:
  1. Kevin C. Desouza

    1. Chicago, USA

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  2. Yukika Awazu

    1. Chicago, USA

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    You can also search for this author in PubMed   Google Scholar

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Table of contents (10 chapters)

  1. Front Matter

    Pages i-xiv
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  2. Introduction

    • Kevin C. Desouza, Yukika Awazu
    Pages 1-7

  3. Engaging Tensions of Knowledge Management Control

    • Kevin C. Desouza, Yukika Awazu
    Pages 8-19

  4. Engaging with Missing Knowledge Management Capabilities

    • Kevin C. Desouza, Yukika Awazu
    Pages 20-38

  5. Engaging the Knowledge Chiefs

    • Kevin C. Desouza, Yukika Awazu
    Pages 39-66

  6. Engaging with Distributed Knowledge Management

    • Kevin C. Desouza, Yukika Awazu
    Pages 67-89

  7. Engaging Knowledge Management in Strategic Alliances

    • Kevin C. Desouza, Yukika Awazu
    Pages 90-115

  8. Engaging with Customer Knowledge Management

    • Kevin C. Desouza, Yukika Awazu
    Pages 116-144

  9. Engaging to Construct Knowledge Markets

    • Kevin C. Desouza, Yukika Awazu
    Pages 145-168

  10. Engaging to Calibrate Knowledge Management Systems

    • Kevin C. Desouza, Yukika Awazu
    Pages 169-195

  11. The Future of Engaged Knowledge Management

    • Kevin C. Desouza, Yukika Awazu
    Pages 196-209

  12. Back Matter

    Pages 211-240
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Keywords

About this book

The authors contend that current knowledge management efforts in organizations need to be re-focused so that they can be better poised for success. Topics discussed include: missing capabilities of knowledge management, knowledge management in strategic alliances, customer knowledge management, knowledge markets, and knowledge management systems, among others. The authors take a pragmatic approach to knowledge management and present the material in a jargon free and accessible way.

Reviews

'Exactly what's needed to breathe new life into a field now dying for lack of a practical, results-oriented perspective. Desouza and Awazu show us how to capture the essence of good management - knowledge - while actively engaged in the nitty-gritty of complex organizations. You will be engaged by this book.' - Professor William E. Halal, School of Business, George Washington University, USA; Co-Director, Institute for Knowledge and Innovation

'Engaged Knowledge Management is a significant contribution because it unearths the missing links in knowledge management and offers solutions to make it work...This book offers both the know-how and show-how to make knowledge management pay off and how to give a competitive edge to corporations.' - Deependra Moitra, Associate Vice President & General Manager (Research), Infosys Technologies Limited, India

'Engaged Knowledge Management will be one of the most important books in your library. It is a wonderful compendium of the critical issues related to knowledge management and will clearly be labeled as a 'must have' for all academics and practitioners that work in this field...All in all, the book is comprehensive and well written. A fine reference for the KM novice and expert.' - Dr. Nick Bontis, Associate Professor, DeGroote Business School, McMaster University; Director, Institute for Intellectual Capital Research, Canada; Associate Editor, Journal of Intellectual Capital

Authors and Affiliations

  • Chicago, USA

    Kevin C. Desouza, Yukika Awazu

About the authors

KEVIN C. DESOUZA is President of the Engaged Enterprise, and the Director of the Institute for Engaged Business Research, the think-tank of the Engaged Enterprise. He has authored Managing Knowledge with Artificial Intelligence, co-authored (with T. Hensgen) Managing Information in Complex Organizations and edited New Frontiers in Knowledge Management. In addition, he has published over seventy articles in prestigious academic and practitioner management journals. Mr Desouza has been an invited speaker on topics of knowledge management and strategic deployment of information technologies for industry associations and business and government organizations.

YUKIKA AWAZU is Senior Vice President of the Engaged Enterprise and a research fellow at the Institute for Engaged Business Research, the think-tank of the Engaged Enterprise. She has authored over twenty articles in prestigious academic and practitioner management journals such as Journal of Knowledge Management, HR Magazine, International Journal of Information Management, Business Strategy Review, Business Horizons, KM Review, and Journal of the American Society of Information Science and Technology.

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