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Palgrave Macmillan

Technology and Offshore Outsourcing Strategies

  • Book
  • © 2005

Overview

Editors:
  1. Peter Brudenall

    1. The Leading IT & Telecoms group, The law firm Simmons & Simmons, London, UK

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Table of contents (15 chapters)

  1. Front Matter

    Pages i-xx
    Download chapter PDF

  2. Introduction

    1. Introduction

      • Peter Brudenall
      Pages 1-5

  3. A Framework for Successful Outsourcing

    1. Front Matter

      Pages 7-7
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    2. From Fixed Contracts to Dynamic Partnerships: Successful Outsourcing in a Changing World

      • Darren Dalcher
      Pages 9-33

  4. Strategies for Offshore Outsourcing

    1. Front Matter

      Pages 35-35
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    2. Strategic Offshoring: Decision Analysis, Best Practices, and Emerging Trends

      • Dan B. D. Bhide
      Pages 37-64

    3. The Politics of Offshoring: Trends, Risks and Strategies

      • Paul Morrison
      Pages 65-79

    4. Offshoring: Hidden Benefits and Hidden Costs

      • Paul Davies
      Pages 80-93

  5. Understanding Business Process Outsourcing

    1. Front Matter

      Pages 95-95
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    2. Business Process Outsourcing: A Manager’s Guide to Understanding the Market Phenomenon

      • Ashok C. Devata, Rachna Kumar, Theophanis Stratopoulos
      Pages 97-115

    3. Offshore Business Process Outsourcing: Strategies to Minimise Failure

      • Jonathan Chevallier, Hilary Robertson
      Pages 116-129

  6. Achieving Business Transformation Through Outsourcing

    1. Front Matter

      Pages 131-131
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    2. BPO as Enterprise Partnership: The BAE-XChanging Transformation Strategy for HR Procurement

      • Mary Lacity, Leslie Willcocks, David Feeny
      Pages 133-161

    3. Sustainable Transformation. Where IT Outsourcing Falls Short and BPO Must Deliver

      • Mike Friend
      Pages 162-174

  7. Managing the Outsourcing Relationship

    1. Front Matter

      Pages 175-175
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    2. How to Manage the Outsourcing Relationship

      • Graham Beck
      Pages 177-185

    3. Designing Successful Outsourcing Relationships — Selected Techniques from a Lifecycle Perspective

      • Sara Cullen
      Pages 186-207

  8. The Legal Foundations

    1. Front Matter

      Pages 209-209
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    2. The Outsourcing Contract: Structure and Tactics

      • Peter Brudenall
      Pages 211-224

    3. Systems Development Outsourcing: Lessons from Litigation

      • Mike Chiasson, Al Dexter, David Wotherspoon
      Pages 225-239
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Keywords

About this book

Outsourcing has become one of the most important trends used in managing the enterprise during the last ten years and is now transforming the corporation. At the same time, it is one of the most talked about and hotly debated topics of our times. This book analyses these trends with leading outsourcing practitioners providing a strategic look at how the modern corporation can succeed through outsourcing, the pitfalls and hidden costs of offshoring, what to include in an outsourcing contract, and what outsourcing will look like in the future.

Editors and Affiliations

  • The Leading IT & Telecoms group, The law firm Simmons & Simmons, London, UK

    Peter Brudenall

About the editor

GRAHAM BECK PA Consulting Group, UK DAN BHIDE Founder and CEO, Outsourcing Consulting and Management Corporation, USA JONATHAN CHEVALLIER BPO Market Development Director, Xansa, UK MIKE CHIASSON Assistant Professor of Management Information Systems, Haskayne School of Business, University of Calgary, Canada SARA CULLEN Managing Director, Sara Cullen and Associates, Australia DARREN DALCHER Professor, Middlesex University, UK PAUL DAVIES Managing Director, Onshore Offshore Ltd, UK ASHOK C. DEVATA India AL DEXTER Professor Emeritus, Saunder School of Business, University of British Columbia, Canada DAVID FEENY Fellow in Information Management, Oxford University, UK MIKE FRIEND Research Manager, IDC, UK JEFF KAPLAN Founder & Managing Director, THINKstrategies, USA MARK KOBAYASHI-HILLARY Independent Outsourcing Consultant, UK RACHNA KUMAR Professor, United States International College of Business, USA MARY LACITY Professor of Information Systems, University of Missouri-St Louis, USA PAUL MORRISON Managing Consultant, ALS Consulting, UK HILARY ROBERTSON Xansa, UK THEOPHANIS STRATOPOULOS Assistant Professor of MIS at the Whittemore School of Business and Economics, WSBE - University of New Hampshire, USA LESLIE WILLCOCKS Professor of Information Management and E-business, Warwick Business School, UK DAVID WOTHERSPOON Partner, Vancouver office, Fasken Martineau DuMoulin LLP, Canada

Bibliographic Information

  • Book Title: Technology and Offshore Outsourcing Strategies

  • Editors: Peter Brudenall

  • DOI: https://doi.org/10.1057/9780230518568

  • Publisher: Palgrave Macmillan London

  • eBook Packages: Palgrave Business & Management Collection, Business and Management (R0)

  • Copyright Information: Palgrave Macmillan, a division of Macmillan Publishers Limited 2005

  • Hardcover ISBN: 978-1-4039-4619-5Published: 23 May 2005

  • Softcover ISBN: 978-1-349-52343-6Published: 23 May 2005

  • eBook ISBN: 978-0-230-51856-8Published: 23 May 2005

  • Edition Number: 1

  • Number of Pages: XX, 280

  • Number of Illustrations: 21 b/w illustrations

  • Topics: Management, Operations Management, Business Strategy/Leadership

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