Co-Production of Public Services and Outcomes

1. Front Matter

   Pages i-xvi

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2. Why Co-producing Public Services and Public Outcomes with Citizens Is Timely

   • Elke Loeffler

   Pages 1-22

3. Distinguishing Types and Levels of Co-production: Concepts and Definitions

   • Elke Loeffler

   Pages 23-73

4. The Four Co’s: Co-commissioning, Co-design, Co-delivery and Co-assessment of Public Services and Outcomes Through Traditional and Digital Mechanisms

   • Elke Loeffler

   Pages 75-176

5. Co-production in Health, Social Care and Public Safety

   • Elke Loeffler

   Pages 177-246

6. Challenges to Effective Co-production of Public Services and Outcomes

   • Elke Loeffler

   Pages 247-333

7. Evaluating Co-production

   • Elke Loeffler

   Pages 335-393

8. The Future of Co-production: Policies, Strategies and Research Needs

   • Elke Loeffler

   Pages 395-427

9. Back Matter

   Pages 429-444

   PDF

This book examines user and community co-production of public services and outcomes, currently one of the most discussed topics in the field of public management and policy. It considers co-production in a wide range of public services, with particular emphasis on health, social care and community safety, illustrated through international case studies in many of the chapters. This book draws on both quantitative and qualitative empirical research studies on co-production, and on the Governance International database of more than 70 international co-production case studies, most of which have been republished by the OECD. Academically rigorous and systematically evidence-based, the book incorporates many insights which have arisen from the extensive range of research projects and executive training programmes in co-production undertaken by the author. Written in a style which is easy and enjoyable to read, the book gives readers, both academics and practitioners, the opportunityto develop a creative understanding of the essence and implications of co-production.                                  

• Co-Production
• Public Service Implementation
• Public Sector Governance
• Governance International
• Health Policy
• Social Care
• Community Safety
• Environmental Services
• austerity
• public service quality
• public participation
• volunteering
• self-help
• co-commissioning
• co-design
• co-delivery
• co-assessment
• public safety
• risk management
• Public Governance

“Thoroughly researched and richly illustrated with practical examples the book provides the reader with a first-rate academic and practical reference guide to the evolving concept of co- production. Whether you are new to co-production or an experienced practitioner this book takes the reader from the fundamental principles of co-production through to the latest developments in the field. A great book for those interested in co-production to read from cover to cover or to delve into as a practical reference guide.” (Gerry Power, The Alliance, February 2, 2021)

• Strathclyde Business School, University of Strathclyde, Glasgow, UK

  Elke Loeffler

Elke Loeffler is Senior Lecturer at the University of Strathclyde, Scotland, and Director of the non-profit organisation Governance International. She has undertaken research and training programmes for the European Commission, OECD, UNDP and many national governments and local authorities. She serves on the Editorial Boards of the International Review of Administrative Sciences and Public Money and Management.

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