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Palgrave Macmillan

Assessing and Enhancing Student Experience in Higher Education

  • Book
  • © 2021

Overview

  • Makes an important contribution to the discourse on student experience in higher education
  • Assesses the use of innovative learning spaces and technology to enhance the learning experience
  • Examines increased use of social media reviews

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Table of contents (13 chapters)

Keywords

About this book

The book makes an important contribution to the discourse on student experience in higher education. The book includes chapters that cover important aspects of the 21st century student experience. Chapters cover issues such as: new trends and insights on the student experience; the changing profile of students in higher education and performance measures used to assess the quality of student experience, institutional approaches in engaging students, using student voice to improve the quality of teaching, COVID-19 and its impact on international students, innovative partnerships between students and academic staff, student feedback and raising academic standards, the increased use of qualitative data in gaining insights into  student experience, the use of innovative learning spaces and technology to enhance the learning experience, and the potentially disrupting nature of student feedback and its impact on the health and wellbeing of academic staff, and the increased use of social media reviews by students.

Reviews

“For too long we have assumed that the student experience of university is consistent. This book considers the extensive and complex nature of the student experience, the factors that shape it and the changes we have seen and should anticipate in the future. Drawing on contributions that address the dimensions of the student experience of higher education, this book provides a consolidated view of the current state and explores future developments and ways in which universities should respond to current challenges “.

Denise Kirkpatrick, Former Deputy Vice Chancellor, Western Sydney University, Australia.

“This book will change and deepen your understanding of the interactions between the student experience, teaching and learning - a well-designed collection with excellent scholarly coverage of key theoretical and practical issues”.

Rob Cuthbert, Emeritus Professor of Higher Education Management, University of the West of England

“This is an excellent and timely book that demonstrates the importance of understanding how the student experience is changing and needs to change to meet the expectations and needs of the next generations of students, adapt to the increasing number of digital and social disruptions to higher education and provide efficient, effective and innovative learning opportunities. The book provides many ideas, thoughts and practical ways in which educators and educational leaders can re-design and develop their portfolio of offerings and transform the future student learning experience”.

­–Darrell Evans, School of Medicine and Public Health at the University of Newcastle and formerly the Deputy Vice-Chancellor (Academic) at Newcastle and the Vice-Provost (Learning and Teaching) at Monash University

Editors and Affiliations

  • Swinburne University of Technology, Sydney, Australia

    Mahsood Shah

  • Institute of Educational Technology, The Open University, Milton Keynes, UK

    John T. E. Richardson

  • School of Business and Law, Central Queensland University, Cairns, Australia

    Anja Pabel

  • Deakin University, Burwood, Australia

    Beverley Oliver

About the editors

Mahsood Shah is a professor and Dean of Swinburne University of Technology, Sydney Campus. In this role, Mahsood provides overall leadership and management of the campus.

John T. E. Richardson is emeritus professor in student learning at the Open University in the United Kingdom. He taught and researched in psychology at Brunel University from 1975 to 2001, when he moved to the Open University to take up a new chair in student learning and assessment in the Institute of Educational Technology.

Anja Pabel is a lecturer in tourism at CQUniversity in Cairns, Australia. Her research interests are: tourist behaviour, marine tourism, humour research and tourism education.

Beverley Oliver is emeritus professor and a Principal Fellow of the Higher Education Academy and an Australian National Teaching Fellow. She is a non-executive director at Open Learning, an ASX-listed company, and non-executive director at EduGrowth, Australia’s not-for-profit acceleration network for high-growth, scalable, borderless education.


Bibliographic Information

  • Book Title: Assessing and Enhancing Student Experience in Higher Education

  • Editors: Mahsood Shah, John T. E. Richardson, Anja Pabel, Beverley Oliver

  • DOI: https://doi.org/10.1007/978-3-030-80889-1

  • Publisher: Palgrave Macmillan Cham

  • eBook Packages: Education, Education (R0)

  • Copyright Information: The Editor(s) (if applicable) and The Author(s) under, exclusive licence to Springer Nature Switzerland AG 2021

  • Hardcover ISBN: 978-3-030-80888-4Published: 10 November 2021

  • Softcover ISBN: 978-3-030-80891-4Published: 11 November 2022

  • eBook ISBN: 978-3-030-80889-1Published: 09 November 2021

  • Edition Number: 1

  • Number of Pages: XXII, 339

  • Number of Illustrations: 7 b/w illustrations, 5 illustrations in colour

  • Topics: Higher Education, Sociology of Education, Curriculum Studies, Educational Policy and Politics, Education Policy

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