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Palgrave Macmillan

Public Sector Organizations and Cultural Change

  • Book
  • © 2015

Overview

Authors:
  1. Chris Bilney
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  2. Soma Pillay
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Table of contents (7 chapters)

  1. Front Matter

    Pages i-ix
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  2. The Historical Context of the Public Sector Culture

    • Chris Bilney, Soma Pillay
    Pages 1-13

  3. Privatization, Corporatization, Bureaucracies, and Change

    • Chris Bilney, Soma Pillay
    Pages 15-57

  4. Perspectives on Institutional Theory

    • Chris Bilney, Soma Pillay
    Pages 59-80

  5. Hope, Frustration, and Despair: Some Reflections

    • Chris Bilney, Soma Pillay
    Pages 81-100

  6. Psychological Contract, Organizational Citizenship, and Double Bind

    • Chris Bilney, Soma Pillay
    Pages 101-126

  7. Stress and Coping during Change

    • Chris Bilney, Soma Pillay
    Pages 127-141

  8. Conclusion

    • Chris Bilney, Soma Pillay
    Pages 143-164

  9. Back Matter

    Pages 165-183
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Keywords

About this book

Since the height of the privatization debate in the 1990s, changes in government policy have resulted in significant transformation in the public sector. Some organizations have made the transition from government bureaucracy to business venture successfully; others have struggled to relinquish their traditional bureaucratic culture. In this book, Pillay and Bilney explore the cultural changes occurring within the public sector and the effects that government mandated change initiatives have actually had. The culmination of this book was due to the subject expertise and guidance of Professor Robert Jones at Swinburne University of Technology, Melbourne, Australia. It provides perspectives on the efficacy of cultural change in the Australian public sector, and explores the practical implications for society and government as it seeks to entrench the culture of the citizen as customer. It is particularly useful for researchers and organizations searching for ways to improve service delivery within the confines of particular market positions.

About the authors

Author Soma Pillay: Soma Pillay is Senior Lecturer in the Department of Management at Federation University Australia.

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