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The Palgrave Handbook of Servitization

Palgrave Macmillan
  • Features diverse voices from seasoned practitioners, emerging researchers, and skilled scholars from a range of countries including Sweden, the United States, Finland, and Mexico,
  • The first volume to comprehensively assess the state of the field and provide suggestions for future research
  • Brings together world-renowned experts from a range of disciplines
  • Examines timely topics including supply chain management, value creation and the impact of digitisation

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Table of contents (33 chapters)

  1. Front Matter

    Pages i-xxxv
  2. Theoretical Landscape in Servitization

    • Marko Kohtamäki, Tim Baines, Rodrigo Rabetino, Ali Z. Bigdeli, Christian Kowalkowski, Rogelio Oliva et al.
    Pages 1-23
  3. Strategic Approaches in Servitization

    1. Front Matter

      Pages 25-25
    2. Typologies of Manufacturer Identities in the Age of Smart Solutions

      • Tuomas Huikkola, Suvi Einola, Marko Kohtamäki
      Pages 41-56
    3. PSS Business Models: A Structured Typology

      • Federico Adrodegari, Nicola Saccani, Mario Rapaccini
      Pages 57-71
    4. Product-Service Systems in the Digital Era: Deconstructing Servitisation Business Model Typologies

      • Tor Helge Aas, Karl Joachim Breunig, Magnus Hellström, Katja Maria Hydle
      Pages 73-87
    5. Digital Business Model Innovation for Product-Service Systems

      • Wiebke Reim, Vinit Parida, David Sjödin
      Pages 89-101
    6. Towards Servitization: A Taxonomy of Industrial Product-Service Systems for Small- and Medium-Sized Manufacturers

      • Alexander Kreyenborg, Frederik Möller, Michael Henke, Max Niemann
      Pages 117-132
    7. The Features of Performance Measurement Systems in Value-Based Selling

      • Viktor Sundholm, Magnus Hellström
      Pages 149-163
    8. Dynamic Capabilities as Enablers of Digital Servitization in Innovation Ecosystems: An Evolutionary Perspective

      • María Alejandra Rodríguez, Leandro Lepratte, Rodrigo Rabetino
      Pages 181-195
    9. The Role of Financialization When Moving up the Service Ladder

      • Bart Kamp, Ibon Gil de San Vicente
      Pages 215-228
  4. Servitization Process

    1. Front Matter

      Pages 229-229
    2. Viewing Servitization Through a Practice-Theoretical Lens

      • Katja Maria Hydle, Marko Kohtamäki
      Pages 231-246
    3. Revitalizing Alignment Theory for Digital Servitization Transition

      • Bieke Struyf, Paul Matthyssens, Wouter Van Bockhaven
      Pages 261-280

About this book

Manufacturers have shifted their focus from products to smart solutions in search of higher returns and additional growth opportunities. This shift, described as servitization, or lately as a digital servitization, is not a simple process.  Academic study has revealed that its issues are complex, problematic, contingent, and even paradoxical, involving multiple organizational layers, such as operations, strategic, relational, and even ecosystemic layers. Recent literature studies have called for improved theories in servitization, and even alternative narratives. In this handbook, the chapters take different perspectives towards servitization, digital servitization or Product-Service-Software systems, presenting and debating over concepts such as organizational transformation, change management, strategic management, business models, innovation and product-service operations. The handbook provides an opportunity to develop improved theoretical grounds for servitization, and thus to elaborate and develop the field further. This volume will be of great interest for the servitization community, including scholars, Ph.D. and master students, but also company managers, developers and consultants facilitating company’s servitization efforts.

Editors and Affiliations

  • School of Management, University of Vaasa, Vaasa, Finland

    Marko Kohtamäki, Rodrigo Rabetino

  • Aston Business School, Aston University, Birmingham, UK

    Tim Baines

  • Aston Business School, Aston Triangle, Aston University, Birmingham, UK

    Ali Ziaee Bigdeli

  • Department of Management and Engineering, Linkoping University, Linköping, Sweden

    Christian Kowalkowski

  • Mays Business School, Texas A&M University, College Station, USA

    Rogelio Oliva

  • Department of Business Administration, Luleå University of Technology, Luleå, Sweden

    Vinit Parida

About the editors

Marko Kohtamäki is a Professor of Strategy, and a director of the " Strategic Business Development" (SBD) research group at the University of Vaasa, Finland, and a visiting professor at Luleå University of Technology, Sweden and University of South-Eastern Norway, USN Business School, Norway.

Tim Baines is Professor of Operations Strategy and Executive Director of the Advanced Services Group at Aston University, UK.

Rodrigo Rabetino is an associate professor of strategy in the School of Management and a researcher in the" Strategic Business Development" (SBD) research group at the University of Vaasa, Finland.

Ali Ziaee Bigdeli is an Associate Professor of Industrial Service Innovation at The Advanced Services Group at Aston Business School, Aston University, UK.

Christian Kowalkowski is Professor of Industrial Marketing at the Institute of Technology at Linköping University in Sweden and Research Fellow at the Department of Marketing and Centre for Relationship Marketing and Service Management (CERS) at Hanken School of Economics in Helsinki, Finland.

Rogelio Oliva is the Bob and Kelly Jordan Professor of Business in the Department of Information and Operations Management at Mays Business School, USA, Adjunct Professor at the Zaragoza Logistics Center, Spain, and Research Affiliate at MIT Center for Transportation & Logistics, USA.

Vinit Parida is a chaired professor at entrepreneurship and innovation at Luleå University of Technology, Sweden, and a visiting professor at University of Vaasa, Finland and University of South-Eastern Norway, USN Business School, Norway.


Bibliographic Information

  • Book Title: The Palgrave Handbook of Servitization

  • Editors: Marko Kohtamäki, Tim Baines, Rodrigo Rabetino, Ali Ziaee Bigdeli, Christian Kowalkowski, Rogelio Oliva, Vinit Parida

  • DOI: https://doi.org/10.1007/978-3-030-75771-7

  • Publisher: Palgrave Macmillan Cham

  • eBook Packages: Business and Management, Business and Management (R0)

  • Copyright Information: The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2021

  • Hardcover ISBN: 978-3-030-75770-0Published: 27 July 2021

  • Softcover ISBN: 978-3-030-75773-1Published: 28 July 2022

  • eBook ISBN: 978-3-030-75771-7Published: 26 July 2021

  • Edition Number: 1

  • Number of Pages: XXXV, 540

  • Number of Illustrations: 34 b/w illustrations, 18 illustrations in colour

  • Topics: Management, Business and Management, general

Buy it now

Buying options

eBook USD 189.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 249.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book USD 249.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access