Leading HR

1. Front Matter

   Pages i-xviii

   PDF

2. Introduction: Performance-Led HR

   • Paul Sparrow, Anthony Hesketh, Martin Hird, Cary Cooper

   Pages 1-22

3. HR Structures: Are They Working?

   • Martin Hird, Paul Sparrow, Craig Marsh

   Pages 23-45

4. Nestlé: Reflections on the HR Structure Debate

   • Martin Hird, Matt Stripe

   Pages 46-67

5. Using Business Model Change to tie HR into Strategy: Reversing the Arrow

   • Paul Sparrow, Anthony Hesketh, Martin Hird, Craig Marsh, Shashi Balain

   Pages 68-89

6. NG Bailey: Constructing Business Model Change

   • Craig Marsh, Helen Sweeney

   Pages 90-102

7. Using Relationships Between Leaders to Leverage More Value from People: Building a Golden Triangle

   • Anthony Hesketh, Martin Hird

   Pages 103-121

8. BAE: Using Senior Management Assessment as Part of a Talent Strategy

   • Martin Hird, John Whelan, Sherief Hammady

   Pages 122-135

9. Integrated Organization Design: The New Strategic Priority for HR Directors

   • Craig Marsh, Paul Sparrow, Martin Hird

   Pages 136-161

10. Understanding the Value of Engagement: Building Belief in Performance

    • Shashi Balain, Paul Sparrow

    Pages 162-188

11. Cooperative Financial Services: Linking Ethics, Engagement, and Employer Branding to Business Model Change

    • Craig Marsh, Rob Woolley

    Pages 189-208

12. McDonald’s UK: From Corporate Reputation to Trust-Based HR

    • Paul Sparrow, Shashi Balain, David Fairhurst

    Pages 209-230

13. Vodafone: Creating an HR Architecture for Sustainable Engagement

    • Paul Sparrow, Shashi Balain, Paul Chesworth

    Pages 231-252

14. The Future Scenario for Leading HR

    • Anthony Hesketh, Paul Sparrow, Martin Hird

    Pages 253-278

15. Back Matter

    Pages 279-281

    PDF

A book which brings together world-class experts in HR Management to work with top HR directors to overcome the most pressing issues facing senior HR specialists today. The book captures the dual edged challenge facing HR Directors; the need to lead their functions towards effective performance but also to assess leading practice.

• assessment
• business
• employer brand
• employer branding
• Engagement
• management
• Organisation
• organization
• service
• strategy
• trust

'It is increasingly clear that people are indeed at the heart of corporate strategy and it is through the energy, innovation and engagement of employees that companies succeed. However, what is less clear is the role that the HR function can play in supporting and framing the people agenda. This very useful and informative book brings the debate about the role of the HR function bang up to date. Drawing from a wide range of cases and research insights the authors show clearly what it takes for the HR function to win. Filled with strategic imperatives, issues for reflection and ideas for implementation it shows what it takes for the profession to be indeed at the centre of corporate strategy. A must have on every HR professional's bookshelf.' - Professor Lynda Gratton, London Business School, author of 'Hot Spots'

'Leading HR begins with research based in successful organizations and builds a thought provoking new paradigm for thinking about the changing roles and responsibilities of HR.' - Professor Patrick M. Wright, William J. Conaty GE Professor of Strategic Human Resources, Cornell University

'Changing business needs demand new responses from human resources. Human resource leaders who want to succeed and want to help their organizations succeed as well should read Leading HR to understand both the new, technical challenges that business faces and how they need human resources to help them.' - Professor Peter Cappelli, Director, Center for Human Resources, The Wharton School, University of Pennsylvania

'The last two years have served to strengthen the role of and need for, high calibre HR professionals. Leading HR provides real insight into how HR needs to respond to today's world. It asks important questions about our agenda, relationships and capabilities in the context of business change and moves to answer them in a thoughtful and practical way.' - Jackie Orme, Chief Executive of the Chartered Institute of Personnel and Development

• Centre for Performance-Led HR, Lancaster University, UK

  Paul Sparrow, Martin Hird, Anthony Hesketh

• Organizational Psychology and Health, Lancaster University, UK

  Cary Cooper

PAUL CHESWORTH has 23 years HR management experience within the commercial vehicles, defence and latterly telecoms sectors. He is currently HR Director, Vodafone Europe and Chairman of the Centre for Performance-led HR at Lancaster University Management School. DAVID FAIRHURST is Senior Vice President& Chief People Officer (Northern Europe) for McDonald's Restaurants, having been European Director of Recruitment and Leadership Planning for SmithKline Beecham, and Corporate HR Director for Tesco. David joined McDonald's in May 2005 and has board-level responsibility for HR, Training, Education, Customer Services and Environment. He is a Fellow of Lancaster University Management School, and in 2007 was awarded an honorary Doctorate in Business Administration by Manchester Metropolitan University Business School where he is a Visiting Professor. In 2007 and 2008 he secured the No.1 position in Personnel Today's Top 40 HR Power Players list; and in June 2009 he was voted the UK's 'Most Influential Practitioner' by readers of HR Magazine for the second consecutive year. SHERIEF HAMMADY is an Associate Director with Hay Group UK and is a member of the private sector consultancy leadership team. He has a PhD in organisational studies from the University of St Andrews. MATT STRIPE is currently Assistant Vice President Human Resources for Nestlé SA, with responsibility for Human Resources and Global Talent Management for Nestlé 's Strategic Business Units, Sales andMarketing, Finance and Head office. Prior to this Matt was the HR Director for Nestlé Confectionery Division having previously held a number of Senior HR roles for BAE SYSTEMS and MBD. HELEN SWEENEY is Group HR director at national building services provider, NG Bailey. Her responsibilities include developing and delivering a people focused strategy in support of the business, as well as overseeing all other HR activity. Helen has also held senior HR positions at Co-operative Financial Services, Barclays Bank and Unilever. She is passionate about developing talent and has an impressive background in introducing leading edge talent initiatives in the organisations she works for. JOHN WHELAN is currently the HR Director for the UK (Programmes and Support) business of BAE Systems. He has over 20 years of HR experience in large industrial companies in the UK and Europe. ROB WOOLLEY has worked for Co-operative Financial Services for 22 years working at all levels within the company and as a Director for the last 7 years. He moved into the HR arena after running the company's call centres for 5 years and has a passion about people and culture.

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