The Management of Consumer Credit

1. Front Matter

   Pages i-xviii

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2. Consumer Credit Management: An Introduction

   • Steven Finlay

   Pages 1-15

3. Organizational Matters

   • Steven Finlay

   Pages 16-34

4. Marketing

   • Steven Finlay

   Pages 35-63

5. Predicting Consumer Behaviour

   • Steven Finlay

   Pages 64-82

6. Customer Acquisition

   • Steven Finlay

   Pages 83-114

7. Customer Management

   • Steven Finlay

   Pages 115-131

8. Collections (Early Stage Delinquency)

   • Steven Finlay

   Pages 132-146

9. Debt Recovery (Late Stage Delinquency)

   • Steven Finlay

   Pages 147-153

10. Fraud

    • Steven Finlay

    Pages 154-162

11. Funding and Provision

    • Steven Finlay

    Pages 163-175

12. Capital Requirements

    • Steven Finlay

    Pages 176-199

13. Back Matter

    Pages 200-259

    PDF

This book explains how financial institutions, such as banks and finance houses, manage their portfolios of credit cards, loans, mortgages and other types of retail credit agreements. The second edition has been substantially updated, with new chapters on capital requirements, Basel II, scorecard and portfolio monitoring.

• Basel II
• Fraud
• management
• marketing
• organization
• Portfolio
• banking

STEVEN FINLAY is an expert in consumer credit with more than fifteen years experience within the financial services industry, working with some of the world's leading financial services organizations. His research interests cover all aspects of consumer credit, forecasting and data mining. He is currently the Head of Analytics at HML Business Intelligence, UK. He is also a visiting research fellow within the Management Science Department, Lancaster University, UK.

  
 

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