Communicating in Professions and Organizations

Talking at Work

Corpus-based Explorations of Workplace Discourse

Editors: Pickering, Lucy, Friginal, Eric, Staples, Shelley (Eds.)

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  • Demonstrated the breadth of the range of qualitative and quantitative methods that fall under corpus-based approaches to linguistic analysis
  • Takes a multidisciplinary approach, combining two distinct fields in applied linguistics – discourse analysis and corpus linguistics
  • Offers a unique perspective on workplace discourses by taking a corpus-based approach and analysing authentic workplace discourse
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eBook 91,62 €
price for Spain (gross)
  • ISBN 978-1-137-49616-4
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  • Included format: EPUB, PDF
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  • Immediate eBook download after purchase
Hardcover 114,39 €
price for Spain (gross)
  • ISBN 978-1-137-49615-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
About this book

This book offers original corpus research in a range of workplace contexts including office-based settings, call center interactions and healthcare communication. Chapters in this edited volume bring together leading scholars in the field of corpus analysis in workplace discourse and include data from multiple corpora. Employing a range of qualitative and quantitative analytic approaches including Conversation Analysis, Linguistic Profiling and Register Analysis, the book introduces unique specialized corpus data in the areas of Augmentative and Alternative Communication, nursing, and cross-cultural communication, among others.

About the authors

Lucy Pickering is Associate Professor in Applied Linguistics & TESOL and Director of the Applied Linguistics Laboratory in Texas A&M University–Commerce, USA.  Her research interests focus on discourse analysis, prosody, SLA and corpus research.
Eric Friginal is an Associate Professor of Applied Linguistics and Director of International Programs at Georgia State University, College of Arts and Sciences, USA. His recent book, Corpus-Based Sociolinguistics: A Guide for Students (2014) is co-authored with his doctoral student Jack A. Hardy.
Shelley Staples is Assistant Professor of English Applied Linguistics/SLAT at University of Arizona, USA. Her research focuses on corpus analyses of specialized spoken and written registers, particularly for applications to health care communication. She recently published The Discourse of Nurse-Patient Interactions (2015). 

Reviews

Talking at Work is an amazing collection of eleven chapters addressing various aspects of workplace interactions ranging from the pragmatics of interacting with colleagues, to angry call center interactions to interactions with health care providers. Talking at Work also explores less commonly addressed aspects of workplace communications including the discourse of AAC (Augmentative or Alternative Communication) devices and strategies. In addition to the range of topics covered, it also showcases a variety of analyses. Altogether, Talking at Work provides rich linguistic descriptions of a variety of workplace interactions.” (Randi Reppen, Professor, Northern Arizona State University, USA)

“While the general workplace types will be familiar to readers, many of the specific contexts are likely to be new – such as office interactions that depend on augmentative and alternative communication devices and healthcare interactions that consist of teenagers and medical providers on an advice website. The language foci and analytical methodologies, too, are diverse. More typical quantitative techniques from corpus linguistics and more qualitative approaches such as conversation analysis co-exist comfortably in the book, and language is investigated at all levels - words, grammar, pragmatic markers, speech acts, and more. Readers interested in workplaces will find new perspectives on workplace discourse. Corpus linguists—even those not focused on workplaces—will be interested to learn about the expansion of corpora and corpus techniques in recent years.” (Susan Conrad, Professor, Portland State University, USA)

Table of contents (11 chapters)

Table of contents (11 chapters)
  • Pragmatic Markers at Work in New Zealand

    Pages 1-25

    Vine, Bernadette

  • Narrative and Informational Dimensions of AAC Discourse in the Workplace

    Pages 27-53

    Friginal, Eric (et al.)

  • Spelling as a Last Resort: The Use of Spelling in Workplace Interaction by Speakers with a Speech Impairment

    Pages 55-77

    Bouchard, Julie

  • “I Love Red Hair. My Wife Has Strawberry”: Discursive Strategies and Social Identity in the Workplace

    Pages 79-97

    Di Ferrante, Laura

  • Profiling Agents and Callers: A Dual Comparison Across Speaker Roles and British versus American English

    Pages 99-126

    Weisser, Martin

Buy this book

eBook 91,62 €
price for Spain (gross)
  • ISBN 978-1-137-49616-4
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 114,39 €
price for Spain (gross)
  • ISBN 978-1-137-49615-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules

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Bibliographic Information

Bibliographic Information
Book Title
Talking at Work
Book Subtitle
Corpus-based Explorations of Workplace Discourse
Editors
  • Lucy Pickering
  • Eric Friginal
  • Shelley Staples
Series Title
Communicating in Professions and Organizations
Copyright
2016
Publisher
Palgrave Macmillan UK
Copyright Holder
The Editor(s) (if applicable) and The Author(s)
eBook ISBN
978-1-137-49616-4
DOI
10.1057/978-1-137-49616-4
Hardcover ISBN
978-1-137-49615-7
Edition Number
1
Number of Pages
XXXVI, 284
Number of Illustrations
16 b/w illustrations, 2 illustrations in colour
Topics