Crisis Communication

A Stakeholder Approach

Authors: Ndlela, Martin

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  • Examines theories of stakeholder management from a crisis management perspective and provides an overview of different approaches
  • Emphasises the need for a stakeholder-oriented approach to pre-crisis, crisis and post-crisis management
  • Explains how organisations can proactively identify, manage and communicate with core and peripheral stakeholders
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eBook 46,00 €
price for Spain (gross)
  • ISBN 978-3-319-97256-5
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  • Immediate eBook download after purchase
Hardcover 57,19 €
price for Spain (gross)
  • ISBN 978-3-319-97255-8
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  • Institutional customers should get in touch with their account manager
  • Covid-19 shipping restrictions
  • Usually ready to be dispatched within 3 to 5 business days, if in stock
  • The final prices may differ from the prices shown due to specifics of VAT rules
About this book

This timely book explores crises as an inevitable part of modern society, which causes ramifications not only for organisations, but also for a diverse range of stakeholders. Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships. Covering all stages of crisis communication, from pre-crisis to post-crisis, stakeholder engagement is analysed through a series of case studies, with a particular focus on the role of social media. Scholars of corporate communications and business strategy will find this new book undoubtedly useful, and it will be of particular interest to those involved in crisis communication and management.

About the authors

Martin N. Ndlela is Associate Professor at the Inland School of Business and Social Sciences, Inland Norway University of Applied Sciences, Norway, where he teaches and supervises courses within the Crisis Management programme. He has researched and taught various aspects of crisis communication management, PR, and organisational communication.

Table of contents (8 chapters)

Table of contents (8 chapters)
  • Introduction

    Pages 1-14

    Ndlela, Martin N.

  • Stakeholder Approaches in Crisis Management

    Pages 15-36

    Ndlela, Martin N.

  • A Stakeholder Approach to Issues Management

    Pages 37-51

    Ndlela, Martin N.

  • A Stakeholder Approach to Risk Management

    Pages 53-75

    Ndlela, Martin N.

  • A Stakeholder Approach in Managing Reputation

    Pages 77-109

    Ndlela, Martin N.

Buy this book

eBook 46,00 €
price for Spain (gross)
  • ISBN 978-3-319-97256-5
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 57,19 €
price for Spain (gross)
  • ISBN 978-3-319-97255-8
  • Free shipping for individuals worldwide
  • Institutional customers should get in touch with their account manager
  • Covid-19 shipping restrictions
  • Usually ready to be dispatched within 3 to 5 business days, if in stock
  • The final prices may differ from the prices shown due to specifics of VAT rules

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Bibliographic Information

Bibliographic Information
Book Title
Crisis Communication
Book Subtitle
A Stakeholder Approach
Authors
Copyright
2019
Publisher
Palgrave Pivot
Copyright Holder
The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG, part of Springer Nature
eBook ISBN
978-3-319-97256-5
DOI
10.1007/978-3-319-97256-5
Hardcover ISBN
978-3-319-97255-8
Edition Number
1
Number of Pages
XIII, 160
Number of Illustrations
7 b/w illustrations
Topics