This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Teboul uses this distinction to systematically explore the important issues of the field.

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About the author

JAMES TEBOUL is a professor at INSEAD, France in the field of Operations and Service Management. His main areas of research are supply chain management, quality management and management of services. Teboul has been the Director of the INSEAD International Executive Programme and a consultant to industrial & service organizations. He is a member of the editorial board of the International Journal of Service Industry Management and a leading business author and expert.

Bibliographic Information

Book Title: Service is Front Stage
Book Subtitle: Positioning Services for Value Advantage
Authors: James Teboul
Series Title: INSEAD Business Press
DOI: https://doi.org/10.1057/9780230579477
Publisher: Palgrave Macmillan London
eBook Packages: Palgrave Business & Management Collection, Business and Management (R0)
Copyright Information: Palgrave Macmillan, a division of Macmillan Publishers Limited 2006
Hardcover ISBN: 978-0-230-00660-7Published: 29 September 2006
Softcover ISBN: 978-1-349-28249-4Published: 27 August 2016
eBook ISBN: 978-0-230-57947-7Published: 29 September 2006
Series ISSN: 2947-7727
Series E-ISSN: 2947-7735
Edition Number: 1
Number of Pages: XI, 172
Topics: Management, Marketing

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Table of contents (12 chapters)

Front Matter

Back Matter

About this book