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Palgrave Macmillan

The Customer's Victory

From Corporation to Co-operation

  • Book
  • © 1999

Overview

Authors:
  1. François Dupuy
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Table of contents (9 chapters)

  1. Front Matter

    Pages i-vii
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  2. Introduction

    1. Introduction

      • François Dupuy
      Pages 1-17

  3. The Problem

    1. Front Matter

      Pages 19-19
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    2. The Organization, Concreteness, Complexity

      • François Dupuy
      Pages 21-35

    3. The Customer’s Victory

      • François Dupuy
      Pages 36-51

    4. What is a Bureaucracy?

      • François Dupuy
      Pages 52-71

    5. A Requiem for Bureaucracy

      • François Dupuy
      Pages 72-87

  4. The Process

    1. Front Matter

      Pages 89-89
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    2. On the Difficulty of Change and its Management

      • François Dupuy
      Pages 91-104

    3. The Frame of Reference

      • François Dupuy
      Pages 105-127

    4. Listening to Bureaucrats and Changing Bureaucracy

      • François Dupuy
      Pages 128-146

  5. Conclusion – Towards New Organizations?

    1. Conclusion – Towards New Organizations?

      • François Dupuy
      Pages 147-152

  6. Back Matter

    Pages 153-157
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Keywords

About this book

Francois Dupuy's book describes and analyses how managers need to understand organisations in order to help them effectively implement the changes necessary to operate in today's competitive environment. Focusing on the need to cooperate, Dupuy provides a diagnostic and a methodology that shows managers how to understand why people do what they do and how they can use this knowledge to implement organisational change.

About the author

FRANÇOIS DUPUY is Chairman and CEP of the consulting firm Mercer
Delta France. He was formerly affiliate professor at INSEAD and professor of management part time at Indiana University Kelley School of Business. He also acts as an independent consultant and has worked for major public and private firms worldwide. He was previously a researcher in the French National Centre for Scientific Research, specialising in organisational analysis.

Bibliographic Information

  • Book Title: The Customer's Victory

  • Book Subtitle: From Corporation to Co-operation

  • Authors: François Dupuy

  • DOI: https://doi.org/10.1057/9780230509696

  • Publisher: Palgrave Macmillan London

  • eBook Packages: Palgrave Business & Management Collection, Business and Management (R0)

  • Copyright Information: Palgrave Macmillan, a division of Macmillan Publishers Limited 1999

  • Hardcover ISBN: 978-0-333-75022-3Published: 29 January 1999

  • Softcover ISBN: 978-1-349-41205-1Published: 01 January 1999

  • eBook ISBN: 978-0-230-50969-6Published: 28 January 1999

  • Edition Number: 1

  • Number of Pages: VIII, 157

  • Topics: Management, International Business

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