cover

The Customer's Victory

From Corporation to Co-operation

Authors: Dupuy, F.

Buy this book

eBook $109.00
price for USA (gross)
  • ISBN 978-0-230-50969-6
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $145.00
price for USA
  • ISBN 978-0-333-75022-3
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $99.00
price for USA
  • ISBN 978-1-349-41205-1
  • Free shipping for individuals worldwide
  • This title is currently reprinting. You can pre-order your copy now.
About this book

Francois Dupuy's book describes and analyses how managers need to understand organisations in order to help them effectively implement the changes necessary to operate in today's competitive environment. Focusing on the need to cooperate, Dupuy provides a diagnostic and a methodology that shows managers how to understand why people do what they do and how they can use this knowledge to implement organisational change.

About the authors

FRANÇOIS DUPUY is Chairman and CEP of the consulting firm Mercer
Delta France. He was formerly affiliate professor at INSEAD and professor of management part time at Indiana University Kelley School of Business. He also acts as an independent consultant and has worked for major public and private firms worldwide. He was previously a researcher in the French National Centre for Scientific Research, specialising in organisational analysis.

Table of contents (9 chapters)

Table of contents (9 chapters)
  • Introduction

    Dupuy, François

    Pages 1-17

  • The Organization, Concreteness, Complexity

    Dupuy, François

    Pages 21-35

  • The Customer’s Victory

    Dupuy, François

    Pages 36-51

  • What is a Bureaucracy?

    Dupuy, François

    Pages 52-71

  • A Requiem for Bureaucracy

    Dupuy, François

    Pages 72-87

Buy this book

eBook $109.00
price for USA (gross)
  • ISBN 978-0-230-50969-6
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $145.00
price for USA
  • ISBN 978-0-333-75022-3
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $99.00
price for USA
  • ISBN 978-1-349-41205-1
  • Free shipping for individuals worldwide
  • This title is currently reprinting. You can pre-order your copy now.
Loading...

Bibliographic Information

Bibliographic Information
Book Title
The Customer's Victory
Book Subtitle
From Corporation to Co-operation
Authors
Copyright
1999
Publisher
Palgrave Macmillan UK
Copyright Holder
Palgrave Macmillan, a division of Macmillan Publishers Limited
Distribution Rights
No distribution rights in France
eBook ISBN
978-0-230-50969-6
DOI
10.1057/9780230509696
Hardcover ISBN
978-0-333-75022-3
Softcover ISBN
978-1-349-41205-1
Edition Number
1
Number of Pages
VIII, 157
Topics