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Palgrave Macmillan
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Value-Based Consulting

  • Book
  • © 2002

Overview

Authors:
  1. Fiona Czerniawska
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Table of contents (18 chapters)

  1. Front Matter

    Pages i-vii
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  2. Introduction: What Clients Want from Consultants and What Consultants Want from Clients

    1. Introduction: What Clients Want from Consultants and What Consultants Want from Clients

      • Fiona Czerniawska
      Pages 1-13

  3. The Right Firm

    1. Front Matter

      Pages 15-15
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    2. Intellectual Capital: Articulating Your Portfolio

      • Fiona Czerniawska
      Pages 17-28

    3. Market Intelligence: Avoiding Junk Mail Consultancy

      • Fiona Czerniawska
      Pages 29-43

    4. Brand Consistency: Delivering Experience As Well As Services

      • Fiona Czerniawska
      Pages 44-53

  4. The Right Project

    1. Front Matter

      Pages 55-55
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    2. Specialisation: Letting Market Forces Prevail

      • Fiona Czerniawska
      Pages 57-66

    3. Skills Integration: An Unworkable Model?

      • Fiona Czerniawska
      Pages 67-77

    4. Innovation: Getting More for Less

      • Fiona Czerniawska
      Pages 78-89

    5. Data, Information and Knowledge: Re-Engineering the Intellectual Value Chain

      • Fiona Czerniawska
      Pages 90-102

    6. Structured Methodology: The Consulting Prisoner’s Dilemma

      • Fiona Czerniawska
      Pages 103-113

    7. Networking: Adding Value in a Joined Up World

      • Fiona Czerniawska
      Pages 114-125

    8. Change Management: Do Consultants Have a Legacy?

      • Fiona Czerniawska
      Pages 126-134

  5. The Right Way

    1. Front Matter

      Pages 135-135
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    2. Organisational Design: Delivering Solutions, Not Services

      • Fiona Czerniawska
      Pages 137-150

    3. Value Chain Integration: Building Constellations

      • Fiona Czerniawska
      Pages 151-162

    4. Technology: Bridging the Gap from Plan to Practice

      • Fiona Czerniawska
      Pages 163-176

    5. Knowledge Management

      • Fiona Czerniawska
      Pages 177-184

    6. Automating Consulting Services: Re-Evaluating Online Consulting

      • Fiona Czerniawska
      Pages 185-195
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Keywords

About this book

This book will complement the author's book on the future of Management Consultancy. While that book examined the structure and trends in the industry this book tackles the more micro questions about how consultants understand what clients value and create value for clients. The author is a leading expert on management consulting and this book will help management consultants to do their jobs successfully.

About the author

FIONA CZERNIAWSKA is Founder and Managing Director of Arkimeda, specialising in research and consultancy for consulting companies. She is also Director of the Management Consultancies Association's Think Tank in the UK, and lectures at London Business School and other European business schools. As a management consultant of long-standing experience, she has worked with many top companies. She is the author of Management Consultancy - What Next?, Management Consultancy in the 21st Century, Corporate Speak and Business in a Virtual World (with Gavin Potter).

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