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Communicating in Professions and Organizations

Communicating Across Cultures and Languages in the Health Care Setting

Voices of Care

Authors: Penn, Claire, Watermeyer, Jennifer

  • Provides new insights into complex issues and barriers relating to healthcare
  • Marks two decades of research into communication and healthcare
  • Emphasises a move into a more culturally embedded model of healthcare using South Africa as a testing ground 
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eBook 74,96 €
price for Spain (gross)
  • ISBN 978-1-137-58100-6
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 93,59 €
price for Spain (gross)
  • ISBN 978-1-137-58099-3
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
About this book

This book offers a novel approach to understanding the complexities of communication in culturally and linguistically diverse health care contexts. It marks the culmination of two decades of research in South Africa, a context that has obvious application in a wider international climate given current globalization and migration trends. The authors draw from a large body of evidence based across different sites and illnesses, scrutinising both the language dynamics of intercultural health interactions and the perceptions and narratives of multiple participants. Including a range of theoretical, methodological and empirical considerations, the volume sheds light upon qualitative research methods and their application in the intercultural context. This book will be a valuable resource for health professionals, medical educators and language practitioners as well as students and scholars of discourse analysis and the medical humanities.

About the authors

Claire Penn is a professor and director of the Health Communication Research Unit at the University of the Witwatersrand, South Africa. She holds the endowed Chair of Speech Pathology and Audiology and is a leading international researcher in this field. Claire has a special interest in health communication research and ethics.
Jennifer Watermeyer is an associate professor in the Department of Speech Pathology and Audiology and Deputy Director of the Health Communication Research Unit at the University of the Witwatersrand, South Africa. Her research focuses on communication processes in multicultural healthcare contexts.

Table of contents (8 chapters)

  • Prologue

    Penn, Claire (et al.)

    Pages 3-23

  • The Context of Health Communication: Global, Local and Theoretical

    Penn, Claire (et al.)

    Pages 25-57

  • Methodological Issues: Approaches, Pitfalls and Solutions

    Penn, Claire (et al.)

    Pages 61-116

  • Islands of Good Practice

    Penn, Claire (et al.)

    Pages 119-170

  • Language Diversity in the Clinic: Promoting and Exploring Cultural Brokerage

    Penn, Claire (et al.)

    Pages 171-205

    Preview Buy Chapter 30,19 €

Buy this book

eBook 74,96 €
price for Spain (gross)
  • ISBN 978-1-137-58100-6
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover 93,59 €
price for Spain (gross)
  • ISBN 978-1-137-58099-3
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
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Bibliographic Information

Bibliographic Information
Book Title
Communicating Across Cultures and Languages in the Health Care Setting
Book Subtitle
Voices of Care
Authors
Series Title
Communicating in Professions and Organizations
Copyright
2018
Publisher
Palgrave Macmillan UK
Copyright Holder
The Editor(s) (if applicable) and The Author(s)
eBook ISBN
978-1-137-58100-6
DOI
10.1057/978-1-137-58100-6
Hardcover ISBN
978-1-137-58099-3
Edition Number
1
Number of Pages
XVI, 368
Number of Illustrations and Tables
10 b/w illustrations, 16 illustrations in colour
Topics