Save 40% on Law, Psychology & Criminology print and eBooks! Shop the selection >>

Problem Driven Management

Achieving Improvement in Operations through Knowledge Management

Authors: Muñoz-Seca, B., Riverola, J.

Free Preview

Buy this book

eBook $129.00
price for USA (gross)
  • ISBN 978-0-230-50450-9
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $170.00
price for USA
  • ISBN 978-1-4039-4137-4
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $99.00
price for USA
  • ISBN 978-1-349-52076-3
  • Free shipping for individuals worldwide
  • This title is currently reprinting. You can pre-order your copy now.
About this book

Improving service and profits should be the constant aim of the operation side of any company. Beatriz Muñoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.

About the authors

BEATRIZ MUÑOZ-SECA is Professor and Head of the Operations and Technology Department at IESE Business School, University of Navarra, Barcelona, Spain.

JOSEP RIVEROLA is Professor of Production, Technology and Operations Management at IESE Business School, University of Navarra, Barcelona, Spain.

Table of contents (14 chapters)

Table of contents (14 chapters)

Buy this book

eBook $129.00
price for USA (gross)
  • ISBN 978-0-230-50450-9
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $170.00
price for USA
  • ISBN 978-1-4039-4137-4
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $99.00
price for USA
  • ISBN 978-1-349-52076-3
  • Free shipping for individuals worldwide
  • This title is currently reprinting. You can pre-order your copy now.

Services for this book

Loading...

Bibliographic Information

Bibliographic Information
Book Title
Problem Driven Management
Book Subtitle
Achieving Improvement in Operations through Knowledge Management
Authors
Copyright
2004
Publisher
Palgrave Macmillan UK
Copyright Holder
Palgrave Macmillan, a division of Macmillan Publishers Limited
eBook ISBN
978-0-230-50450-9
DOI
10.1057/9780230504509
Hardcover ISBN
978-1-4039-4137-4
Softcover ISBN
978-1-349-52076-3
Edition Number
1
Number of Pages
XVIII, 383
Topics