Returns policy

Palgrave accepts print book returns within 14 days after receipt. Here you can find the returns address for your location, as well as all necessary information regarding our returns policy.

Our Europe, Middle East, Africa, Asia, Pacific and Australia returns address:

KNO VA Springer Verlag
Remittendenabteilung VA
c/o KNV Logistik
Ferdinand-J├╝hlke-Str. 7
99095 Erfurt
Germany

Our US, Mexican, and Latin American returns address:

Springer Returns Dept.
c/o IPS

1210 Ingram Drive
Chambersburg, PA 17202

Our Canadian returns address:

c/o Georgetown Terminal Warehouse
34 Armstrong Avenue

Georgetown, Ontario L7G 4R9
Canada

Book returns are accepted within two months of invoice date (18 months for resellers). Please enclose a copy of our invoice or packing slip to expedite processing and avoid a possible 10% penalty.
For your protection, book products should be sent by a traceable method (i.e. UPS, FedEx, or USPS return receipt) in case proof of return is required. Products must be in saleable condition and returned to the warehouse specified on the invoice/packing slip contained in your shipment. We are not responsible for products returned to our warehouse that do not belong to us.