Journal of Financial Services Marketing

Original Article

Does consumer empowerment influence e-payment systems adoption? A digital consumer-centric perspective

Saurabh Gupta, Sadananda Prusty

Original Article

Determinants of customer recovery in retail banking—lessons from a German banking case study

Felix Hübner, Tim Alexander Herberger, Michel Charifzadeh

Original Article

Antecedents of robo-advisor use intention in private pension investments: an emerging market country example

Berrin Arzu Eren

Original Article

Factors affecting user trust and intention in adopting chatbots: the moderating role of technology anxiety in insurtech

Massilva Dekkal, Manon Arcand, Sandrine Prom Tep, Lova Rajaobelina, Line Ricard

Original Article

Examining personal financial advisors’ knowledge, client recommendations, and personal investments in private real estate and real estate investment trusts (REITs)

Grant Alexander Wilson, Jason Jogia

Original Article

Mapping marine insurance: a bibliometric review: a taxonomical study using bibliometric visualization and systematic analysis

Nejla Ellili, Haitham Nobanee, Ahmad Yuosef Alodat, Mehroz Nida Dilshad, Sabiha Nuzhat

Original Article

Effect of COVID-19 health threat on consumer’s perceived value towards mobile payments in India: a means-end model

C. C. Sreelakshmi, Sangeetha K. Prathap

Original Article

Impact of financial behaviour on financial well-being: evidence among young adults in Malaysia

Mohamad Fazli Sabri, Mervin Anthony, Siong Hook Law, Husniyah Abdul Rahim, Nik Ahmad Sufian Burhan, Muslimah Ithnin

Original Article

Designing and evaluating insurance customer loyalty programs for different customer groups based on their lifetime value

Abolghasem Ebrahimi, Kazem Askarifar, Amin Nikbakht

Original Article

Adoption and perception of banking customers towards green mode of banking: a demonstration of structural equation modelling

Shagun Tyagi, Ashulekha Gupta, Nabila Ansari

Original Article

Impact of financial literacy on savings behavior: the moderation role of risk aversion and financial confidence

S. Ananda, Raghavendra Prasanna Kumar, Tamanna Dalwai

Original Article

Why can’t we help but love mobile banking chatbots? Perspective of stimulus-organism-response

Nitin Upadhyay, Aakash Kamble

Original Article

Continuance intention to use smartphone-based payment services: the role of pre-adoption expectancies, usage experience, and conventional inhibitions

Ashique Ali K. A., Rameshkumar Subramanian

Original Article

Experience in financial services: a bibliometric analysis and thematic content analysis

Dhananjay Bapat, Devika Vashisht

Original Article

The impact of COVID-19 on the banking sector’s efficiency and growth trajectory

Haruna Babatunde Jaiyeoba, Nafiu Olaniyi Oladokun, Razali Haron, Mohammed Ahmed Suleman

Original Article

Trust-building mechanism for promoting mobile payments' continued use by small businesses in a developing country: tackling the perceived risk issue

Sahid Susilo Nugroho, Widya Paramita

Original Article

Fear of COVID-19 disease and QR-based mobile payment adoption: a protection motivation perspective

Muhammad Iskandar Hamzah

Original Article

Understanding young consumers’ attitude formation for new-age fintech credit products: an SOR framework perspective

Chandan Kumar Behera, Ritika Dadra

Original Article

Financial planning behaviour: a systematic literature review and new theory development

Kingsley Hung Khai Yeo, Weng Marc Lim, Kwang-Jing Yii

Original Article

Relationship between financial innovations and the performance of commercial banks

Abdul Ghafoor Awan, Janoobia Parveen

Original Article

Understanding intention to adopt telematics-based automobile insurance in an emerging economy: a mixed-method approach

Vikas Chauhan, Rohit Joshi, Vipin Choudhary

Original Article

The antecedents of customers’ attitude and behavioral intention of using e-banking: the moderating roles of social influence and customers’ traits

Ying-Kai Liao, Hong-Loc Thi Nguyen (Rush), Tuan Cong Dao, Phuong-Thy Thi Nguyen, Hum Sophea

Original Article

Technology acceptance model and customer engagement: mediating role of customer satisfaction

Raghavendra Prasanna Kumar, Arindam Banerjee, Zahran Al-Salti, S. Ananda

Original Article

An integrated framework for understanding information disclosure behaviour in mobile payment services

Sk Abu Khalek, Chandan Kumar Behera, Tamal Samanta

Original Article

The impact of reward system on talented employees’ performance in Vietnamese commercial banks: mediating role of job satisfaction

Hung Manh Pham, Tra Thi Huong Le, Linh Hoai Dang, Linh Thuy Nguyen

Original Article

Reviews and directions of FinTech research: bibliometric–content analysis approach

Avani Raval, Rajesh Desai

Original Article

Advertising value and privacy concerns in mobile advertising: the case of SMS advertising in banking

Hui Shan Lom, Ai Chin Thoo, Weng Marc Lim, Kian Yeik Koay

Original Article

The impact of personality traits, barriers and gamification on Gen X continuance intention for mobile credit bill payment apps.

Arghya Ray, Muskan Jain, Lan Ma, Khalid Hussain Alhamzi, Ananya Ray, Long She

Original Article

Asymmetric and symmetric approaches to the extension of UTAUT2 in the M-payment adoption of Pakistani apps

Waseem Anwar, Amir Zaib Abbasi, Mousa Albashrawi, Ghazanfar Ali Abbasi, Umm-e-Habiba

Correction

Correction to: How mutual fund investors’objective and subjective knowledge impacts their information search and processing behaviour

Sanjay Kumar Mishra, Manoj Kumar

Correction

Correction to: A comprehensive model of information search and processing behaviour of mutual fund investors

Sanjay Kumar Mishra, Manoj Kumar