Volume 28, Issue 3, September 2023
Table of Content
Original Article
The transformative potential of banking service domains with the emergence of FinTechs
Payam Hanafizadeh, Mojdeh Gerami Amin
Original Article
Moderating and mediating effect of perceived experience on merchant's behavioral intention to use mobile payments services
Neena Sinha, Nidhi Singh
Original Article
Linking psychological needs, perceived financial well-being and loyalty: the role of commercial banks
Dung Phuong Hoang, Thi Hong Hai Nguyen, Nham Linh Vuong, Dat Van Luong
Original Article
Impact of E-service quality on customer satisfaction: a study of internet banking for general and maritime services in Nigeria
Ogheneochuko Salome Ighomereho, Taofeek Sola Afolabi, Adeniyi Olufemi Oluwakoya
Original Article
Designing for loyalty programme effectiveness in the financial services industry
Sonja Fourie, Michael Goldman, Michael McCall
Original Article
Consumers’ changing financial behavior during the COVID-19 lockdown: the case of Internet banking use in Greece
Alexandros P. Bechlioulis, Dimitrios Karamanis
Original Article
The interaction effects of adhocracy culture, work experience on information acquisition and job performance of bank salespeople
Muhammad Iskandar Hamzah, Abdul Kadir Othman, Amily Fikry, Mohd Zulkifli Abdullah
Original Article
The potential of crowdfunding to promote business in the context of an emerging economy
Alet C. Erasmus, Geoffrey Tocknell, Flip Schutte
Original Article
A mediation analysis of perceived service quality, customer satisfaction and customer engagement in the banking sector
S. Ananda, Raghavendra Prasanna Kumar, Dharmendra Singh
Original Article
Exploring the role of commitment in potential absorptive capacity and its impact on new financial product knowledge: a social media banking perspective
Ree Chan Ho, Muslim Amin
Original Article
Evaluating the relationship between entrepreneurial marketing, competitive advantage, and Islamic banks performance
Edi Suandi, Herri, Yulihasri, Syafrizal
Original Article
Are SMEs relationship seekers or price watchers? Target marketing implications for banks
Manpreet Kaur, Kanwaljeet Singh, Sarita Arora
