Palgrave Macmillan and the editorial team have selected this set of papers from the archive of the journal to give a representative sample of the best of our content.

These papers, listed in chronological order, are available free to read and download for the next two months.

Creating customer value through omnichannel service delivery: a study of the French insurance market; Ilaria Dalla Pozza

Customers’ satisfaction with fintech services: evidence from Brazil; Emerson Wagner Mainardes, Priscilla Maria Ferreira Costa & Silvania Neris Nossa

Does information seeking moderate the relationship between financial loan inclusion and Fintech P2P lending?; Rayenda Khresna Brahmana, Maria Kontesa & Josephine Tan-Hwang Yau

Gender-based conversational interface preferences in live chat systems for financial services; Muhanad Shakir Manshad & Daniel C. Brannon

Classifying potential users of live chat services and chatbots; Lova Rajaobelina & Line Ricard

Do corporate social responsibility and corporate image influence performance of the financial sector?; Collins Kankam-Kwarteng, George Nana Agyekum Donkor, Francis Osei & Ofosu Amofah

Ethical dilemma at work: the viewpoint of bank marketers in Nigeria; Henry Egbezien Inegbedion, Emmanuel Inegbedion, Samuel Osifo & Sarah Adeyemi

Creating advocates: understanding the roles of CSR and firm innovativeness; Syed Shujaat Ali Shah & Zia Khan

The effect of near- versus distant-future mindsets on socially responsible investors’ mutual fund preferences; David L Alexander, John J Sailors, Jamal A Al-Khatib & Mohammed I Al-Habib

Who is responsible for rehabilitating the poor? The case for church-based financial services for the poor; Paul Sergius Koku & Hannah Emma Acquaye