Volume 11, Issue 2, June 2023
Table of Content
Editorial
A decade of marketing analytics and more to come: JMA insights
Maria Petrescu, Anjala S. Krishen
Original Article
Profiling diverse reviewer segments using online reviews of service industries
Nima Jalali, Sangkil Moon, Moon-Yong Kim
Original Article
Impact of delivery performance on online review ratings: the role of temporal distance of ratings
Prashanth Ravula
Original Article
Customer feature selection from high-dimensional bank direct marketing data for uplift modeling
Jinping Hu
Original Article
Integrated customer lifetime value (CLV) and customer migration model to improve customer segmentation
Kessara Kanchanapoom, Jongsawas Chongwatpol
Original Article
Key drivers of brand trust in a Latin American airline: the impact of Colombia’s Avianca customer experience
Jose Ribamar Siqueira, Michael Bendixen, Felipe Reinoso-Carvalho, Raffaele Campo
Original Article
Going (in)conspicuous: antecedents and moderators of luxury consumption
Amélia Maria Pinto da Cunha Brandão, Hugo Eduardo Magalhães Barbedo
Original Article
Does demand forecasting matter to retailing?
Wesley Marcos de Almeida, Claudimar Pereira da Veiga
Original Article
Developing a conversion rate optimization framework for digital retailers—case study
Robert Zimmermann, Andreas Auinger
Original Article
Do E-wallets trigger impulse purchases? An analysis of Malaysian Gen-Y and Gen-Z consumers
Yi Yong Lee, Chin Lay Gan, Tze Wei Liew